When contacting us via, telephone or email, please provide us with your order number and shipping tracking number from your purchase invoice.

Security Alert: we will never ask you for credit card, check number etc., or personal information by sending you an email. If we do contact you by telephone or by email, we will address you by your full name, and state the order number in question to confirmation authentication. Your welcome to confirm your notice by sending us an email or by telephone.

When your products arrive, inspect for damaged goods immediately before signing for the package, if possible. 

You should open the package while the driver is still present to check for damages. If the package was left, you should, contact the shipper the same day to report damages. Use the tracking number that you were issued with the order to file a claim regarding the damaged goods, you must file claims within 3 days of receipt. After filing your claim and you are not satisfied with the outcome, contact us within 3 days of your claim so that we can follow-up. We packaged our products to standards, however, it is not faulty-handling proof; however, we apologize for your inconvenience.

If your shipment does not arrive on schedule, it may be due to inclement weather conditions, wrong address information or a host of other factors. Use the tracking number that was issued to you to contact the carrier. After you have made contact with the carrier and your shipment still hasn't arrived within 3 days of contact, contact us so that we can file a claim.

We do not Back Order products. If you place an order and we are out of that product, your packing slip will reference that "Out of Stock item". We will issue a refund check immediately upon processing your pre-paid order.